Where to find us
The Customer Service Centre is conveniently located at the main entrance of the mall by Cole’s Bookstore, just in front of Telus and Please Mum.
T 250 563 3681
Join the Walking Club!
Do you want to get fit, make new friends and have some fun?
Then join today - it’s easy! (and better yet, you can enjoy Pine Centre Mall all year round)
Mondays - Saturdays, at 7:00am and Sundays 8:00am
The walking club is fun for all ages - parents and stroller-aged children, older adults, friends, and families.
T 250 563 3681
Registration is FREE at the Customer Service Centre and every month you could win a $25.00 Pine Centre Mall Gift Card.
We want to serve you better
Do you need directions? Are you looking for a specific product or service? How about a Pine Centre Mall Gift Card? Great for any occasion.
Strollers & Wheelchairs
For your shopping convenience, children’s strollers* are available at Customer Service. There are two types of strollers: a stroller that looks like a ‘car’ and a more standard type of stroller. Both types can accommodate more than one child. Strollers usage fee is $2.00.
Do you need some assistance getting around? Then visit the Customer Service Centre for FREE use of a wheelchair* during your visit to Pine Centre Mall.
*you will need to leave a piece of identification with customer service until you return the wheelchairs and/or strollers.
Community Booking
Would you like to promote your community or non-profit organization at Pine Centre Mall? Contact our Customer Service Centre to book a table or event in the centre or to rack your brochures and pamphlets.
*there is a fee for all bookings at the centre, fees are adjusted for non-profit organizations
Lost and Found
If you have lost or found an item during your visit to Pine Centre Mall, please contact our Customer Service Centre immediately. Lost and found items will be held for a maximum of thirty (30) days. If you have lost something, please be sure to leave your name and phone number with our Customer Service Representatives so that we can contact you if your item(s) are found. We cannot guarantee the safe
return of your item(s), but will do our best!
Other Services
Other services include photocopying and faxing. There is a fee for these additional services.